Google Status - is Google having problems?


Visit the page below to see if Google has reported any issues with any of their products:


How do I create a ticket to get help?

If you are having any technical trouble with our Baker Google Apps, any Staff or Faculty member will be able to create a ticket in our help request system, Remedyforce.

  • Click on 'Submit a Ticket' then pick the appropriate category. 
  • Please enter as much pertinent information as possible such as: 
    • UIN number
    • Username
    • Contact number
    • PLEASE describe the problem as best you can. 

If your in a Dorm or on-campus please let us know where your issue is occurring




Information Technology Solution Center

When you need help, get in touch with the Baker Information Technology Solutions Center (ITSC) by e-mail, telephone, or our self-service portal, where you can search through self-help articles, submit service requests, and keep informed about Baker IT resources.

ITSC Telephone Support Hours

Monday - Thursday: 7:00 am - 8:00 pm ET
Friday: 7:00 am - 5:00 pm ET
Saturday: 8:00 am - 12:00 pm ET
Sunday: Closed

ITSC Chat Support Hours:

Monday - Thursday: 7:00 am - 8:00 pm ET
Friday: 7:00 am - 5:00 pm ET
Saturday: Closed
Sunday: Closed
 

Self-Service Portal: http://help.baker.edu

E-mail: itsc@baker.edu
Toll-free: (800) 645-8350
Phone: (810) 766-4060
Fax: (810) 766-4279


Campus Specific IT Support

Hours may vary depending on holidays, campus activities, and time of the year.


 

Allen Park 

LocationAP ITSC (located in ARC)
Phone(313) 425-3847
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents (95%), Faculty (5%)
Primarily Supported By: ARC Staff
ServicesAssist with WiFi connections, application installs and usage, basic software and hardware troubleshooting on personal (Non-Baker) equipment.


Auburn Hills

LocationARC
Phone(248) 276-8782
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents
Primarily Supported By: ARC Staff
ServicesAssistance with personal devices, WiFi connectivity, Baker College applications, and classroom technology (Smart Boards, projectors, etc.) 

 


 

Cadillac

LocationARC / Student Affairs
Phone(231) 876-3605
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents, Staff, Faculty
Primarily Supported By: ARC Staff
ServicesAssistance with personal devices, WiFi connectivity, Baker College applications, and classroom technology (Smart Boards, projectors, etc.) 

 


 

Clinton Twp

LocationARC
Phone(586) 790-9164
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents
Primarily Supported By: ARC Staff
ServicesAssistance with personal devices, WiFi connectivity, Baker College applications. 

 


 

Flint

LocationARC
Phone(810) 766-4351
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents
Primarily Supported By: ARC Staff
ServicesAssistance with personal devices, WiFi connectivity, Baker College applications.

 


 

Jackson

LocationBSC
Phone(517) 990-6940
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents, Faculty, and Staff
Primarily Supported By: Student WS
ServicesAssistance with personal devices, WiFi connectivity, Baker College applications, and classroom technology (Smart Boards, projectors, etc.)

 


 

Muskegon

LocationMU ITSC (located in IT Offices)
Phone(231) 777-6510
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents, Faculty, and Staff
Primarily Supported By: Student WS
ServicesAssistance with personal devices, WiFi connectivity, Baker College applications, and classroom technology (Smart Boards, projectors, etc.)

 


 

Owosso

LocationARC
Phone(989) 729-3690
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents, Faculty, and Staff
Primarily Supported By: ARC Staff
ServicesPrimary assistance from ARC staff with personal devices, WiFi connectivity, and Baker College applications. IT provides escalated support when needed.

 


 

Port Huron

LocationARC
Phone(586) 790-9164
HoursMonday – Thursday 8:00 AM – 6:30 PM
During breaks 8:00 AM – 5:00 PM
Friday 8:00 AM to 4:00 PM
Focus GroupStudents, Faculty, and Staff
Primarily Supported By: ARC Staff
ServicesPrimary assistance from ARC staff with personal devices, WiFi connectivity, and Baker College applications. IT provides escalated support when needed.