1. Google Status - is Google having problems?

Visit the page below to see if Google has reported any issues with any of their products:

2. How do I create a ticket to get help?

If you are having any technical trouble with our Baker Google Apps, any Staff or Faculty member will be able to create a ticket in our help request system, Remedyforce.

  • Click on 'Submit a Ticket' then pick the appropriate category. 
  • Please enter as much pertinent information as possible such as: 
    • UIN number
    • Username
    • Contact number
    • PLEASE describe the problem as best you can. 

If your in a Dorm or on-campus please let us know where your issue is occurring

3. ITSC Contact Information

If you are still having trouble and need to speak to someone, the ITSC is here to help.

Phone: (810) 766-4060
Toll-Free: (800) 645-8350
E-mail: itsc@baker.edu

ITSC Telephone Support Hours

Monday & Wednesday 7:00 a.m. - 8:00 p.m.
Tuesday & Thursday 7:00 a.m. - 9:30 p.m.
Friday 7:00 a.m. - 6:00 p.m.
Saturday 8:00 a.m. - 12:00 p.m.
*All times listed are Eastern Standard Time.